At Phantom Fit, we take pride in the quality of our gymwear and athletic accessories. If you are not completely satisfied with your purchase, we are here to help you resolve the issue quickly and hassle-free.

1. RETURN ELIGIBILITY & TIMEFRAME

We offer a [7 / 14]-Day Return Policy, which means you have [7 / 14] days after receiving your item to request a return or exchange.

To be eligible for a return, your item must meet the following conditions:

  • The item must be unworn, unwashed, and unused.
  • Apparel (T-Shirts, Pants, Joggers) must be free from deodorant marks, sweat, or perfume scents.
  • Accessories (Caps, Water Bottles, Gym Gear) must be in their original packaging and unused condition.
  • The item must have all original tags attached.
  • You must provide a proof of purchase (Order Number or Receipt Confirmation).

Non-Returnable Items: Items marked as final sale, clearout deals, or customized items cannot be returned unless damaged upon delivery.

2. HOW TO INITIATE A RETURN OR EXCHANGE

To start a return or exchange process, please follow these steps:

  1. Send an email to phantomfit1@outlook.com with the subject line:Return Request - [Your Order Number]
  2. Provide details about the item(s) you wish to return and the reason for the return (attach photos if the item is damaged or defective).
  3. Our team will review your request within 24–48 hours and provide you with the return shipping address and instructions.

Note: Returns sent back without prior approval will not be accepted.

3. SHIPPING COSTS FOR RETURNS

  • Defective, Damaged, or Incorrect Items: If you received the wrong item, wrong size due to our error, or a damaged product, Phantom Fit will cover all return shipping costs or arrange a free replacement.
  • Size Exchanges / Change of Mind: If you are returning an item due to a change of mind or personal size preference, the customer is responsible for paying the return shipping fees.

4. REFUNDS PROCESS

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed back to your original payment method within 5 to 7 business days (or via Bank Transfer/Store Credit depending on your selected checkout option).
  • Shipping Fees: Original shipping charges are non-refundable.

5. DAMAGED OR DEFECTIVE ITEMS

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, please contact us immediately at phantomfit1@outlook.com so we can evaluate the issue and make it right.

6. CONTACT US

For any questions related to refunds, returns, or size exchanges, reach out to us at: